Customer experience and innovation consultant, writer and speaker. Based in Newcastle, Australia with global experience and recognition.
Research & Innovation Strategy
Real-world customer research and innovation strategy.
UX Design, CX & Production
User experience (UX) design and creating the customer experience.
Well-recognised lasting commercial results and ROI.
Hi! Nice to meet you.
Recently, my consultancy worked with A.P. Eagers to create a world first in automotive retail and was globally recognised for improving pathways to education with the University of Newcastle.
World's Most Innovative Company, Global UX Award (1 of 10 annually), Australian Web Award.
I help create and commercialise new technology-led customer experiences, services and products.
Australian Financial Review, AFR BOSS, Business Insider, LinkedIn. e.g. 'Innovation Labs Don't Work'.
UX Australia, University of Newcastle MBA, Slingshot Accelerator, ad:tech, corporate conferences.
University of Newcastle, NSW Government, Inspirations Paint, WesTrac, SG Fleet, A.P. Eagers, Royal Bank of Scotland, Sydney Airport, Smirnoff, Harley-Davidson, Mazda.
Corporate innovation research and strategy, user experience (UX) design, customer interviews and research, customer experience and journey design, digital production, technology strategy, management consulting, board presentations, branding.
Leveraging customer research and testing for competitive advantage, the business value of design, corporate innovation with design thinking, discovering insights for innovation.
An entirely new way to buy and sell used cars
In a global-first in used car retailing, Carzoos has redefined a century-old business model.
World's Most Innovative Company
The first useful careers site for high school students
Improving the skills of students from low socio-economic backgrounds, and ultimately, helping them graduate from University.
Global UX Award, Australian Web Award
Successful online re-invention for the Royal Bank of Scotland
20% online revenue increase for a tourism organisation (in 4 weeks)
Over 1.2m new retail customers for Sydney Airport, fast
World's Most Innovative Company for AP Eagers
10:1 marketing ROI for Inspirations Paint, a national retail franchise
National customer experience re-invention for WesTrac
I've been working in the web, technology and user experience (UX) industries for over 15 years.
I consult to large private and public companies on customer experience, technology and innovation. I worked in Australia, the UK, USA before founding an innovation and UX consultancy in my native Australia.
Along with consulting, I enjoy speaking at national conferences about customer experience and UX design and writing about UX, innovation strategy and commercialisation.
I'm a recent Corporate Innovation graduate from Stanford University's Graduate School of Business and hold degrees in Law and Information Science.
Location: Newcastle, NSW, Australia. Near Sydney.